Seamless Offshoring

Offshoring can be a painful process and many of our clients face common challenges such as…

Unmet deadlines and shipping commitments
Getting a “yes” when you have a sense that something is wrong
Lack of trust
More time spent explaining processes than money saved

Highroad helps you to solve these challenges and build a virtual team that operates with trust and effectiveness.

Offshore Excellence Assessment

For companies anywhere from zero to twenty four months into their offshore relationship

You have started an offshore partnership with India, but you need to focus on doing what you do best – growing your business. Let Highroad find the gaps and deliver solutions to your doorstep. In the Offshore Excellence Assessment we work with your company to ensure that you get the most alignment with offshore and global team best practices. Similar to an energy audit on your home, we look for areas where productivity, morale, revenue or efficiency might be slowly leaking out, causing unnecessary frustration and lost time. These often simple adjustments to process and communication leave you and your staff with more room and energy to pursue exciting projects and goals.

How does the Offshore Excellence Assessment work? Click here for an executive summary

Working Effectively with India

For Westerners in Offshore Partnerships (1-2 days)

Maximize your offshore investment in India with this practical, interactive workshop. This course not only identifies cross-cultural challenges, but also provides solutions for improving processes between India and Western partners. Through this course you will

Apply concrete tools to get direct feedback, set expectations, and manage deadlines with India
Discover the best ways to build relationships with Indians, a key to getting good results
Create a high-performing team with Indians through knowledge of Indian workplace values, history, etiquette, and beliefs

Understanding Western Business Culture

For Indian Team Members (1-2 days)

In many offshore operations, Western companies hire partners from India and assume that both sides approach processes and communications the same way. In this detailed, enjoyable workshop Indian offshore partners will

Identify how Westerners deliver information, set expectations, and manage results
Address the common cultural gaps and frustrations between India and the U.S. or Western Europe
Learn about your Western partner’s country do’s and don’ts and build a more effective team
Develop an effective communication protocol with your Western partner

Working Effectively with China

For Westerners Sourcing or Offshoring to China (1 day)

Doing business in China is becoming a norm for global business, but not everyone is prepared for the cultural challenges. The world’s next economic giant awaits you. Make sure you’re ready. In this China-specific course you will

Use concrete tools to improve communication, which facilitates better business and brings in more revenue
Show respect and therefore win over your Chinese colleagues with knowledge of Chinese history, important events, cultural protocols, and daily life
Learn how to successfully source in China, how to select suppliers, and how to negotiate prices

Successful Virtual Communication

For Global Virtual Teams (1 day)

Working as an offshore team without regular face-to-face contact can impede goals and objectives. In this course your team will

Analyze various means of virtual communication for effectiveness
Learn the secrets of highly effective conference calls across time zones
Clarify common goals and set communication norms
Build relationships virtually, for better team performance

Offshore Consulting

Whether you are sending work to India, China, or elsewhere, an offshore transition can be painful. Let Highroad Global Services offer you preventive strategies to get team buy-in, meet your offshore objectives sooner, and avoid common pitfalls. Contact us for more information at 770.936.9209.