Frequently Asked Questions
1. What exactly is cross-cultural training consulting?
Cross-cultural training is much more than a list of do’s and don’ts. The main purpose of cross-cultural work is to help you meet your business objectives and foster a truly global organization. We first take your most common challenges across cultures, the ones that create a barrier between you and your goal. For example, you might be concerned about deadlines not being met, your employees from another culture never saying “no,” how to build a relationship with a virtual team, or how to offshore without the pain. Or perhaps you are looking to build cross-cultural competency or global awareness within your sales force.
Other points examined might include communication style differences, meeting protocols, signing contracts, multicultural team dynamics and culturally effective performance management. We work with you to determine your goals.
Our solutions may take varied forms from training to executive coaching to relocation preparation.
2. Why should my organization spend money on a “soft skill” like cross-cultural competency?
The answer is simple: Global diversity is here to stay and will have an impact on your business. What kind of impact do you want to have? Here are some studies that provide the specifics:
- A PricewaterhouseCoopers survey of chief executives found that 71 percent expected to do business in China, India, Brazil or Russia over the next three years.
- A 2006 study by Accenture based on a survey of 200 U.S. business executives concluded that cross-cultural communication presents the main challenge to global sourcing's full potential for the foreseeable future. The same study found that cross-cultural communication training can increase productivity by up to 30%.
- A study by the founder of Let's Bridge IT, an offshore consulting company, found that unaddressed cultural issues can add up to 27% additional cost onto a project due to failed cooperation and delayed rollout.
- A 2007 study by Transnational Management Associates showed that the continuous process of relating, even virtually, can reduce failed projects significantly by creating cohesion and transparency in global teams.
- Data collected in The DiversityInc Top 50 Companies for Diversity survey has proved that "the better the diversity management in the four areas measured - human capital, CEO commitment, corporate communications and supplier diversity - the higher its rate of unbiased employee retention among all groups."
Successful decision makers also recognize the importance of maximizing potential from all of their employees. They take the time to learn what motivates people of varied cultures and how to develop their talent. This reduces attrition and brings the organization into global excellence.
3. How do you begin working with a client?
We design our programs based on a discovery and inquiry into your goals. This takes place through a free consultation for qualified decision makers.
If we decide that we are a good match, we would solidify the goals and outcomes you want to see, as well as how we will measure that success.
Highroad Global Services then designs strategies, trainings, plans or whatever is needed to meet those goals and take your organization to global excellence. We build a relationship with you and partner with you to help you soar.
The design process is as simple or complex as you need it to be. Contact us for an initial appointment.
4. Do you teach cultural etiquette and protocols?
Yes. Though we believe there is much more to culture than etiquette and protocols, we recognize the importance of demonstrating goodwill through this knowledge. We offer workshops that give you the whole picture of your destination country including a brief history, country background, cultural values, communication styles, and protocols and customs. We give you the tools you need to succeed abroad.
5. Do you teach people of other cultures how to work with North Americans or Europeans?
Yes. With every client, no matter what the need, we consider the points of view and values of all cultures involved, including Westerners if they are present. We also, however, offer consultation and workshops on North American or European cultures focused on living, working or both. We conduct these workshops with groups, individuals or families.
6. What sets Highroad Global Services apart from similar organizations?
This important question is answered in detail in the “About Us” section of this website. Click here to learn why Highroad Global Services, Inc. stands out for award winning quality.
Do you have more questions? Call us at 770.936.9209 and ask for Vicki Flier Hudson. Do you want to learn more about our services? Click here.