How We Work

When you work with you, our valued client, we want the experience to be extraordinary. Take a look at how we work and what makes us unique.

We are above all, about your goals and strengths. We don't start with what's broken, we start with your vision. What would your global team look like at its best? What would productive communication with your Indian colleagues feel like? What would it be like to have the number one reputation in the global market in your industry?

Quick response is guaranteed. We know that an effective relationship with an outside consultant is about trust. You want to know that we will respond to your calls and return your e-mails in a timely manner. Trust is easy with us as we promise to return all calls within twenty four hours and all e-mails within two days.

Our workshops will not bore you. Let’s face it-a lot of training in corporate settings brings on drowsiness within the first twenty minutes. Why? The training is based on theory not reality, the topic is not relevant to the participants or the trainer has good knowledge but poor presentation skills. At Highroad we make training fun and practical. Our clients love our stories of cultural difficulties and successes abroad. We bring global issues to life with photos, slides, travel tales, and most of all, practical tools that can be put to use immediately.

We build relationships. Not every client needs ongoing support following cross-cultural consulting, but if you do, we are there for you. We build relationships with each of our clients that include follow up and coaching if needed, at no additional charge. We stay with you until we meet your goals, but we also seek to make you independent of us. We give you the option to get “check-up” calls and the opportunity to get questions answered after our project is long over.

We resist tame solutions. We know that working across cultures can be challenging. Conflicts and poor communication often plague global companies and only looking at problems can be tempting. At Highroad, we don’t just tell you to respect others and be sensitive. We also don’t give you list of cultural etiquette and send you on your way. By setting measurable goals and vision, we guide you toward applying your existing strengths to your cross-cultural workplace. Then we give you concrete tools and tips to be successful globally.

What Makes Highroad Global Services Unique?

Here are just a few of the reasons to call us for your global excellence needs.

Our Associates – The Complete Package: When you work with Highroad Global Services, you don’t have to sacrifice anything. Our associates have business experience, international experience and well-honed, engaging presentation skills. For example, Highroad founder and principal trainer, Vicki Flier Hudson, has lived, worked and traveled in many countries including India and China. She has worked in the corporate environment for twelve years and knows the needs of business. Vicki is also a speaker in demand, invited regularly to speak at large companies, universities and international associations. To learn more about her, click here.

We don’t “fix” your organization, we enrich it: The truth is, working on a cross-cultural team can be difficult, challenging and sometimes a royal pain. We recognize this and don’t try to sugar coat the reality. The tools and knowledge we give you do two key things: 1. Decrease the stress of working with people whose practices and values you may know little about and 2. Enrich your skills in communication, collaboration and global knowledge. All of these skills in turn enrich your professional environment.

We sometimes turn down work: Our code of ethics demands that we aim for complete satisfaction from every client. To do this, we must ensure that we are the right company for the clients we work with. How do we know this? We ask. We listen. And if we are not a good match for your organization, we will tell you and help you find additional resources. Guaranteed. So have no fear! Call us at 770-936-9209.

Still have questions? As a next step, click here to find out about our Services. Or check out some frequently asked questions: FAQ'S.