Taking the Highroad Blog

Slumdog Millionaire? I think not!

January 13, 2011

Well, folks, I am back in India and having a whirlwind adventure already! In fact, it’s been hard to keep up with writing down everything I see and feel. Today, I returned to Calcutta, now Kolkata – a city I haven’t seen in thirteen years, and a city in which I started a riot. But more on that later.

After landing in Mumbai and trying to shake off jet lag, my hotel manager suggested I take a Reality Tour where you spend an afternoon walking around the Dharavi slum, a community that generates revenue through a variety of industries, and the area where some of the movie Slumdog Millionaire was filmed.

That movie always created a sore spot within me. While it was a great Hollywood story and may have some grains of truth, in my opinion the film just solidified stereotypes of India that do not represent large swaths of the culture. Think dusty, hot, poverty-stricken, and snake charmers. On my 2006 trip to Mumbai I wandered around for hours in the Andheri “slum” and found a very functional village-like atmosphere, with people who spoke several languages, including English, fluently and maintained small businesses.

So to educate myself further I heartily agreed to take the Reality Tour and headed down to Mahim West train station to meet my guide. The company takes a maximum of six people per group to keep things less intrusive, and I will quote their website (http://www.realitytoursandtravel.com/slumtours.html) for accuracy:

“On our tours, you will see why Dharavi is the heart of small scale industries in Mumbai (annual turnover is approximately US$ 665 million). We show you a wide range of these activities- from recycling, the making of clay pots, embroidery, bakery, soap factory, leather tanning, papad (poppadom) making and many others, most of which take place in very small spaces.”

I was incredibly impressed with the guide and the company, a non-profit that also started a community center in Dharavi.

Words really do not exist for the time in spent in this amazing place. A slum, I found out, is defined as an area where homes are built illegally, although everyone in the slum pays taxes. I learned so much as we wound our way through narrow alleys, dodged chickens, were invited into a family’s kitchen to chat, and petted several goats that wandered through. We climbed ladders onto rooftops to see how materials from the various businesses were stored, and ducked under men carrying five-foot-tall loads on their backs. We did not even have to sign any kind of waiver!

What amazed me the most was the recycling. Nothing in Mumbai goes to waste because of Dharavi. Much of the world’s “garbage” comes to this slum, and everything from cardboard to paint cans to scrap metal and computer parts are repaired, reworked, refurbished and put back into the marketplace. We visited a variety of industries such as fabric dying, pastry baking, hide tanning, pottery making, embroidery, and more.

We weaved through crushed plastic, cramped quarters, dark and hot working conditions, families laughing and eating, and machines engineered by the Dharavi residents themselves. The efficiency of the systems there rivaled anything I had ever seen before, and I daresay if the West really wants to “go green” we need to study this community!

Hindu and Muslim tensions once ran very high in Dharavi, but our guide informed us that the tension has begun to diffuse significantly and he showed us a Hindu temple with a picture of Jesus Christ on the wall.

We saw the good: hospitals, schools, no beggars, intensive recycling , and the ugly: poor sanitation, open sewers, dangerous work environments. But I hope that for those who have the honor of visiting Dharavi, they will look beyond Slumdog Millionaire into a vital part of India from which we can all learn.

Stay tuned for our adventures as we return to Calcutta!

(As photographs are not allowed in Dharavi, these photos are from Reality Tours website.)

What is Cultural Intelligence and Do We Have It?

January 5, 2011

The other day I asked a client what search terms they used to find me on the Internet. He replied, “I put in ‘cultural intelligence.’”

This was no surprise, as this phrase has gained popularity in the business world recently as an alternative to “cultural competence.” If you weren’t deemed culturally competent than the only alternative was incompetence! I’m not sure I agree, but that fear exists.

The phrase “cultural intelligence” also calls attention to the fact that there are multiple forms of intelligence. Consider Daniel Goleman’s model of Emotional Intelligence which focuses on the skills that drive leadership performance. Cultural intelligence is defined in organizational circles as the ability to recognize the impact of and adapt to differing cultural backgrounds for best results. Sounds good, right?

Yes, in my opinion. I like this definition. But I started to wonder if it wasn’t missing something. Can we really define cultural intelligence? How do we know if we have it?

This is a tricky question to answer, because for every method of definition exceptions exist in individuals. For example, a psychometric assessment called the Intercultural Development Inventory (IDI) can measure your placement along a continuum of intercultural capability. You get a score which places you anywhere from Denial (the lack of recognition of cultural differences) all the way up to Adaptation (the ability to not only recognize and appreciate cultural differences, but to shift and adapt behavior in an authentic way).

I am certified to administer the IDI, and I have had some participants place on the left side of the continuum (more toward Denial than Adaptation). While I find the IDI to be incredibly accurate, I take great care not to discount other aspects of those participants’ cultural intelligence, such as their desire to learn more about different cultures or their interest in the food of a particular country.

In addition, appearances about cultural intelligence can be deceiving. Studies show that language proficiency and/or experience traveling or living abroad are not predictors of how someone will scientifically measure on a cultural intelligence assessment.

I propose that we take on a “both/and” mentality rather than “either/or.” We can use both assessments and standard definitions of cultural intelligence, AND the more indefinable qualities of individuals to determine someone’s cultural capability.

Here are some things I look for:

  • Does a person show an internal or intrinsic desire to travel, even if they never actually do?
  • Does a person ask questions or show curiosity about a culture different from his or her own, even if they simultaneously complain about having to work with people from that culture?
  • Does a person feel protective of their own culture? This is not always bad! That feeling of protectiveness could translate to empathy for another culture trying to protect its identity.
  • Does a person enjoy hearing adventure or travel tales about a particular country? Even that is a sign that they can be a valuable asset to a global team.
  • Once given the chance to vent frustrations about cultural differences in the workplace, does a person become more open to learning about their colleagues’ culture?
  • Is a person willing to engage in fun, social intercultural activities if given the opportunity?

The bottom line: If you are a global team leader, your mission is to acknowledge the assets of different cultural styles and create value for the organization through those differences. But look carefully. Even someone who openly shows resistance to diversity still has something to offer. Recognizing that is a sure sign of cultural intelligence.

To learn more about the IDI, contact us at 770-936-9209.

Stay tuned for our adventures in India, starting next week!

2012 © Highroad Global Services, Inc.
Website Design - EPR Creations LLC