Highroad Global Services: What We Offer

SAMPLE OFFERINGS

CROSS-CULTURAL SURVIVAL SKILLS FOR BUSINESS: In today's business world, the ability to work successfully across cultures is no longer a ''soft skill'' – it is a survival skill. Learn about key cultural concepts such as hidden cultural dimensions that affect everyday business. Enhance your global leadership and develop effective intercultural communication. Develop skills such as intercultural marketing, decision making and problem solving. Gain the critical cultural competence you need to go global.

INTERCULTURAL COMMUNICATION: Develop your communication through learning about implicit and explicit cultures; enhance your skills for providing feedback and criticism to indirect-culture employees; understand the relationship between culture and language; develop skills for speaking to non-native English speakers and learn the language of global business success.

PRESENTATION SKILLS - A HIGHER LEVEL OF DIPLOMACY: Effective presentation skills for multicultural and international audiences. This training focuses more specifically on communication at the management level and above and on those who make presentations or attend high level meetings frequently. Learn to speak for success with audiences from around the world.

MANAGING EFFECTIVELY ACROSS CULTURES: Apply cultural dimensions to manage your workforce more effectively and respectfully. Learn how different cultures view hierarchy and authority, what motivates people from around the world, how to conduct multicultural performance reviews and more.

BUILDING MULTICULTURAL TEAMS: Enhance your team’s potential and streamline your processes with effective cross-cultural teambuilding methods. Introduce team members to cultural dimensions and learn how to maximize cultural diversity through phase planning. Enhance multicultural team leadership and learn how the role of the leader varies around the world. Get your project done faster and improve communication.

MARKETING TO DIVERSE CUSTOMERS: Increase your connections and profit potential by learning how different cultures respond to marketing. Develop culturally effective sales presentations. Plan culturally appropriate business trips. Negotiate contracts with multicultural executives and win the business. Learn how business relationships play a critical role in marketing and expand your global potential.

SUCCEED WITH AMERICAN CUSTOMERS: Are you new to the U.S. and starting a business? Enhance your business relationships with your U.S. customers by learning core North American cultural values and sharpening your skills in U.S. marketing and negotiations. Develop your knowledge of U.S. business and win your customers over.

AVOID THE TOP TEN PITFALLS OF INTERNATIONAL AID WORK: Understand and avoid common mistakes; prepare aid workers for intense culture shock; identify and stop cultural damage.” Give your volunteers the inside scoop about working with other cultures-drawn directly from personal experience.

MULTICULTURAL SKILLS FOR EDUCATORS: Today’s school environment requires educators to develop critical cross-cultural skills. Through this course, educators and staff will help refugee students better adjust to their new environment. Build successful multicultural peer learning teams in the classroom. Communicate effectively to international parents and guardians. Thoroughly address the learning needs of students from non-U.S. cultures.

COUNTRY-SPECIFIC TRAINING: Make your global business a success with country-specific intercultural competency. Provide employees with a wider range of skills for dealing with their international counterparts. Get to the cultural root of customer complaints and prevent lost revenue. Reduce the negative impact of international and American cultural transitions. Lower your risk of turnover by increasing cultural awareness. Reduce training time by using country-specific methods and solutions. Make your employees' jobs more rewarding by enhancing international relationships.